Koodo Community
Question

Incorrect data roaming charged


I live on an island that borders the USA, when I go to certain beaches it connects with the USA towers and charges me Easy Roam even though I’m still in Canada. 

I have data roaming turned off on my phone and it still happens. 

 

How can I remove these charges and permanently disable Easy Roam? 


3 replies

Userlevel 7
Badge +4

Let me flag a rep for you.

A better method to prevent accidental roaming would be to set your Network from Automatic to Manual and then select Koodo.

 

Good suggestion, thank you! 

Userlevel 7
Badge +4

Hi @BethanyCouture 

If you notice a  charge once your next bill is posted, please start a new post and we will look into it.

Feel free to follow the steps in the article provided by @Dennis above, this should prevent further accidental roaming charges.

Reply