Koodo Community

i have tried over and over to get a rep to reverse a roaming charge but have had no luck ......is there not a way to talk to one by phone ????

  • 21 September 2022
  • 2 replies
  • 26 views

on August 18 I was charged for roaming in the USA ….I was not in the USA ...I was in Point Edward Canada….I need $10.00 refund on my bill


2 replies

Userlevel 7
Badge +4

We can flag a rep for you if you wish - that’s probably the fastest way to sort it. Meanwhile, make sure you turn off roaming while in Canada to avoid accidental roaming fees.

Userlevel 7
Badge +4

Hi there, @wilco . We have looked into your account and applied the necessary adjustments. You can see the changes updated in your Self serve. 

 

Cheers, :) 

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