I have took postpaid sim on 12 May with Women’s day offer where I have been told I will not charged for activation fee which will be waived off in bill, however I can see it’s been charged 50$ to my first bill.
I took this sim from Koodo authorised store.
Koodo representative email id is: cheyuan61@gmail.com
her Name: Yuan Che
store location:200 Barclay Parade SW B02, Calgary, AB T2P 4R4, Canada
please talk to your employee on this issue and help me refund accordingly.
Have you tried reaching out to the store to confirm how the credit should be applied?
I have took postpaid sim on 12 May with Women’s day offer where I have been told I will not charged for activation fee which will be waived off in bill, however I can see it’s been charged 50$ to my first bill.
I took this sim from Koodo authorised store.
Koodo representative email id is: cheyuan61@gmail.com
her Name: Yuan Che
store location:200 Barclay Parade SW B02, Calgary, AB T2P 4R4, Canada
please talk to your employee on this issue and help me refund accordingly.
Did the rep put in a note on your file? Have they told you how it would be waived? In many cases, Koodo usually charges you for the first month and they credit it back on the second or third bill.
Yes, she told me that you will charge for activation fee in 1st bill and it will be waived off in same bill, like -50 $ , however I did not see it’s been waived off in my bill.
Also while creating my case she put a note for same.
please connect with your employee Yuan Che who was in store as Customer service, I have already provided all details in above
Yes, she told me that you will charge for activation fee in 1st bill and it will be waived off in same bill, like -50 $ , however I did not see it’s been waived off in my bill.
Let me flag a rep to look into this for you.
Thanks
+4
Hi
Upon checking your account, we can see that you managed to get in touch with our support over the phone, who offered more details about the connection fee and when it applies.
The connection fee is automatically waived when ordering online at https://www.koodomobile.com/
I hope this helps.
I am not satisfied with your answer, I need your help to waived of my connection fee as per your employee confirmation in store
+4
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