I was on a flight from Toronto to Thunder Bay on March 7, 2023.
Somehow, Easy Roam was triggered and I was charged. Since I was travelling within Canada I never thought I need to disable Easy Roam.
I would like the charge reversed.
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Userlevel 7
+4
You're supposed to activate airplane mode while flying 😜
All jokes aside, did you receive your invoice yet or just a heads up so far?
Have not received the bill yet. Just got the notification and email.
Userlevel 7
+4
Ok, then please post back here once you receive your invoice and we'll be able to flag a rep for you 🙂
Ok, then please post back here once you receive your invoice and we'll be able to flag a rep for you 🙂
Hi Sophie,
Bill has been received. Charged $12 on my bill.
Please advise.
Thank you.
Brian
Userlevel 7
+4
Flagged a rep for you :)
Userlevel 7
+4
Hi
We have checked and but we still do not have the usage details visible on our end.
Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered?
Hi
We have checked and but we still do not have the usage details visible on our end.
Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered?
My bill just says Easy Roam US used one day. $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY
Userlevel 7
+4
Hi
We have checked and but we still do not have the usage details visible on our end.
Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered?
My bill just says Easy Roam US used one day. $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY
When is your billing date? It might be not visible as the bill hasn't generated yet. Also, I assumed what you saw was in the usage area? And not the pdf bill?
Hi
We have checked and but we still do not have the usage details visible on our end.
Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered?
My bill just says Easy Roam US used one day. $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY
When is your billing date? It might be not visible as the bill hasn't generated yet. Also, I assumed what you saw was in the usage area? And not the pdf bill?
The information is from the March 28th bill and yes, it is a PDF version that I obtained from self serve.
Userlevel 7
+4
Let me flag a rep to look into it
Userlevel 7
+4
Hi
We have been able to check the usage and we adjusted the last bill, since it was about accidental data roaming usage that triggered the charged.
We recommend turning roaming data off in the phone settings when near the border.
Here you can find more details
about how to avoid accidental roaming when near the border.
Hi
We have been able to check the usage and we adjusted the last bill, since it was about accidental data roaming usage that triggered the charged.
We recommend turning roaming data off in the phone settings when near the border.
Here you can find more details
about how to avoid accidental roaming when near the border.
Thank you.
But the technology must exist to add a little bit of time buffer with a warning before these charges are instantly charged.
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