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Question

How do I dispute a Roaming Charge while on airplane within Canada?

  • 16 March 2023
  • 9 replies
  • 90 views
B

I was on a flight from Toronto to Thunder Bay on March 7, 2023.

Somehow, Easy Roam was triggered and I was charged. Since I was travelling within Canada I never thought I need to disable Easy Roam.

I would like the charge reversed. 

9 replies

Sophia
Userlevel 7
Badge +4

You're supposed to activate airplane mode while flying 😜

All jokes aside, did you receive your invoice yet or just a heads up so far?

B

Have not received the bill yet. Just got the notification and email.

Sophia
Userlevel 7
Badge +4

Ok, then please post back here once you receive your invoice and we'll be able to flag a rep for you 🙂

B

Ok, then please post back here once you receive your invoice and we'll be able to flag a rep for you 🙂

Hi Sophie,

Bill has been received. Charged $12 on my bill.

Please advise.

Thank you.

Brian

Sophia
Userlevel 7
Badge +4

Flagged a rep for you :)

Flo Koodo
Userlevel 7
Badge +4

Hi @brianm1962 

We have checked and but we still do not have the usage details visible on our end.

Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered? 

B

Hi @brianm1962 

We have checked and but we still do not have the usage details visible on our end.

Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered? 

My bill just says Easy Roam US used one day.  $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY  

Dinh
Userlevel 7
Badge +4

Hi @brianm1962 

We have checked and but we still do not have the usage details visible on our end.

Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered? 

My bill just says Easy Roam US used one day.  $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY  

When is your billing date? It might be not visible as the bill hasn't generated yet. Also, I assumed what you saw was in the usage area? And not the pdf bill?

A Koodo customer, opinions are my own.
B

Hi @brianm1962 

We have checked and but we still do not have the usage details visible on our end.

Do you see any usage in self serve, more specifically for mobile data roaming, on the date the Easy Roam was triggered? 

My bill just says Easy Roam US used one day.  $12.00
Detail shows 27Tue Mar 7 04:36 pmER/VCROAM/VOY  

When is your billing date? It might be not visible as the bill hasn't generated yet. Also, I assumed what you saw was in the usage area? And not the pdf bill?

The information is from the March 28th bill and yes, it is a PDF version that I obtained from self serve.

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