I switched to Koodo in Nov 2022 black friday, I remember there was 24 months credit. But how can I check?
Userlevel 7
+4
You could download your service agreement and previous bills in self-serve. From there. You could certainly calculate when you upgraded and got the 1st bill with credits.
https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa
But I can’t find the information on csa. How do I know there are 12, 15 or 24 credit on the payment?
Userlevel 7
+4
But I can’t find the information on csa. How do I know there are 12, 15 or 24 credit on the payment?
That information is unfortunately not in the CSA or bill, you would have to recall the deal that you had. If you didn’t remember, you need a rep to assist
Userlevel 7
+4
Userlevel 7
+4
It would be nice if customers can see how long it last. You could mention it on the bill saying something like " Credit start on x day. It will stay for xx months or untill you change plan"?
Userlevel 7
+4
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.