I recently purchased a new phone and opened a new plan with koodo. The customer rep told me I can get a discount through the EPP. I filled out the form and sent it to the email listed on it. I soon got an automated reply saying that it will take 15 days to process. It’s been about 1 5 days ( Activated on November 15) and I haven’t received confirmation or approval. What’s more, I already got my bill statement and it’s the original price and not discounted.
Are there any work arounds or do I have to call Koodo?