Koodo Community

Easy Roam While in Canada

  • 16 November 2023
  • 2 replies

Hi there,

Hoping to get some assistance in reversing the Easy Roam charge on my account from Nov 11/2023. I was on the south part of Vancouver Island and never crossed the border. 


Any links or information about how to prevent this from happening would be helpful. Thanks.

2 replies

Userlevel 7
Badge +4

I’ll flag a rep to take a look at the easy roam charge for you.

As well, this article goes over some ways to avoid charges in the future: 


Userlevel 7
Badge +4

Hi @mahargekim 

We have checked and we have been able to remove the charges since it was triggered due to accidental roaming.

Please check the article shared by @Allan M above for more details about how to prevent accidental roaming when near the border.