Koodo Community

do i need to change payment method to get refund?

  • 13 January 2022
  • 1 reply

Hi Community,


I canceled my koodo account on Dec 4 2021, and there was a 5.65 credit that should be returned to my bank account. I used credit card as my pre-authorized payment method. But so far, I did not received the refund. Do I need to swtich the credit card to a chequing account to received the refund? Or is it okay to just keep the original payment method? Will Koodo send the refund through my credit card? It’s almost been 6 weeks so I’m a bit worried. Thank you.



Best answer by Dennis 13 January 2022, 18:21

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Userlevel 7
Badge +4

Don't change anything. It just takes 30-60 days for koodo to process the refund. Please see the section "Transferring your number to another provider?" as the refund info is listed under there