Koodo Community
Question

did not travel to U.S. but got charged for roaming

  • 10 July 2024
  • 1 reply
  • 16 views

how hard can it be to connect with a rep, not post on this sited???

I want someone to cancel the $6 extra charges


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1 reply

Userlevel 7
Badge +4

Hi @Mary Weston 

We have reviewed the details on our end, and we couldn't find any roaming charges on the last bill.

There is price increase for one add on, that was announced on the May bill.

For more details, please check the May bill page 7 in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

If you do not need the add on, you can remove in self serve unde Mobile Services - Manage add ons