I love my Koodo service except for one problem.
When I started my plan, I selected unlimited international SMS messaging as my perk so i could text my sister occasionally who lives in the USA. I keep getting charged for my text messages. I tried going into self-serve and even RE-SELECTING as a perk again. Still I get charged. What should I do ? Thanks
+4
Hello
I can see that the plan is compatible with the perk. I’m sorry to hear that you experienced issues with adding it. As a resolve, the perk: Unlimited International SMS and MMS, has been added in order to make sure no further charges occur.
I would recommend restarting the device in order to refresh.
A credit was also applied and it covers the charges for the text messages. It will reflect in the overview section of the Self Serve account within 3-5 minutes.
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