Koodo Community

charged roaming while abroad when phone was off

  • 5 February 2024
  • 1 reply

I have been charged roaming charges while my phone was off and connected to wifi only

1 reply

Userlevel 7
Badge +4

Hi @Seewoosunkur 

We have reviewed the details and and we see the charges were triggered by voicemail usage.

Any usage in roaming, except for incoming text messages, triggers the roaming fee.

More about how to prevent unwanted roaming can be found here