Koodo Community
Question

Charged in error for Roaming

  • 9 July 2024
  • 1 reply
  • 20 views

In June while on the shore in Ajax Ontario I received an email saying I was roaming on a US network.  I received another email saying the same on July 5th. Can these charged please be reversed?


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1 reply

Userlevel 7
Badge +4

Hi @Bara 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

For the notification you got on July 5th, please reply back here or start a new post once the July bill is ready and we will look into it further.