Koodo Community

Charged for U S. Roaming when in Kelowna Hospital

  • 12 February 2024
  • 3 replies

I was charged for Easy Roam without leaving Canada.  The charge on my bill was on Jan 23, 2024 ($14) while travelling from Lumby, B.C. to the Kelowna Cancer Ward for a PETSCAN. I stayed in Lumby until Jan. 25, returning to Nelson via HWY 6. I did receive a roaming alert.

3 replies

I receive a lot of alerts anytime travelling on Highway 3 or in Trail, B.C. I will look into turning off Roaming on my phone. I did use Roaming while in the U S. October, 2023

Userlevel 7
Badge +4

Let me flag a rep to look into it. In the future, as your phone was prone to accidental roaming, I recommend yu disable automatic carrier selection and manually select Koodo in the phone settings. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

Userlevel 7
Badge +4

Hi @Ryfrisket 

We have reviewed the details and we have been able to remove the charge since it was caused by accidental roaming.

We recommend following the suggestion posted by @Dinh above to prevent unwanted roaming charges.

More info can also be found here