I was charge for roaming but I never left Canada.
Easy Roam US - $14
I’ll flag a rep to assist. There’s more info on how to prevent this from happening again here:
Please credit my account. I did not leave Canada,
I have 3 $14 charges on my last bill even though I didn’t leave the country. I live near the border and sometimes my phone thinks I’m in the US. How do I get these charges reversed? Thanks!
We have reviewed the charges and we were able to remove the charges since they were triggered by accidental roaming.
We recommend checking the article shared by @Goran above to learn more about how to prevent unwanted roaming when near the border.
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