Koodo Community

Charged for airtime?

  • 19 September 2022
  • 5 replies


I am reaching out for some help please. I was billed for airtime on August 3rd on one of my numbers in error. This is the second time this happened. Please help. 


Best answer by Boa_Guy Koodo 20 September 2022, 18:22

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5 replies

Userlevel 7
Badge +4

When you go to your self serve and download your pdf ebill, can you see the line item in your call history with the charge?

How long was the call, where was it to, and what was the charge?


You mentioned this was the second time there was an error. How did you resolve the issue the first time? What was the specific details of that first error? 

Hi @Dennis Thanks for your reply. 

Yes this is the second time this happened. The last time I was given a credit for the error. 

@Boa_Guy Koodo Can you please help me with this? I am not sure how to send a private message. 

Userlevel 7
Badge +4

Hi there, @Shawn1  We have looked into your account and made the adjustments. We have sent you a private message with more details. 

@Boa_Guy Koodo Thank you for your reply. I deleted the 5.00 international saver because I do not get to use it.