Hello, I was charged Easy Roam on September 10, 2023 @ 11:55 am and again on October 1, 2023 @ 11:01 am.
I live near the border so I can see why it was charged, but I did not leave Canada. I also read that “Incoming texts will not trigger Easy Roam but outgoing will”. I went and looked at my usage just to make sure I didn’t accidently send anything while I was closer to the border.
On the dates I was charged:
-Sept 10, my last outgoing/sent message was at 9:00am. Easy Roam was activated @ 11:55am (under Minutes). Then all messages were received only from then until 5:43pm until I sent the next message. I don’t see any received roaming texts under “Messaging” this day but I might be missing it.
-Oct 1, Easy roam was activated @ 11:01am (under Minutes) and shows I only received messages until my outgoing/ sent text that day until 5:41pm. It does show I received “Roaming Texts” at 12:03 x2 and 12:42 x2 but still none sent by me.
Just wondering if there was a way to wave these fees and information on how I can prevent this from happening being so close to the border when I am not sure where some places will trigger easy roam. Especially if it is being triggered only by received and not any outgoing. (even thought it says that it will only be triggered by sent/outgoing).
Best answer by MayumiView original