Koodo Community

Charge me 5 dollars when reply data

  • 13 October 2021
  • 8 replies

Charge me 5 dollars when reply ‘data’.

Reply ‘data’ to check data but automatically charge 5 dollars.

Not further confirm!

I dont need it and no one said it before.

please cancel that and return my 5 dollars back!!


Best answer by Allan M 13 October 2021, 22:53

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8 replies

Userlevel 7
Badge +4

Could you share a screenshot of the original text message that you replied to?


Userlevel 7
Badge +4

Ahh, so those texts belong to a short number that takes replies and adds things to your account.

Looks like you managed to text back one of the keywords to apply data to your account.


For future, only respond with words that it gives you and nothing else. For right now, let me flag a rep and see if anything can be done as it does appear to have been an accident.

Userlevel 7
Badge +4

Why do you think you’ve been charged 5$? When was the last text from? 

PLus, you don’t check data by SMS. You do so by logging into Self Serve. 

Once replied, i got a email said that and pop up into my self serve account.

Yes accident, i have tons fo data.

please also help me cancel this addon, thanks.

Userlevel 7
Badge +4

You can cancel it by yourself by going in your self-serve

Userlevel 7
Badge +4

Hi @GaryLLLI 


We have noticed that you managed to get help in the meantime over the phone, if you have further questions, please let us know. Thanks!