From December 23-Jan 2, I was in the United States. On December 23rd, I purchased an eSim from Airalo. I accept the charges for that day, as I was using EasyRoam to purchase the eSim. My issue is with December 24-Jan 2.
I travel to and from the US a lot, and I have used Airalo several times over the past two years and I have never had an issue with being charged for EasyRoam until now.
During the eSim set up, the following things happen:
- A SECONDARY line (ie the eSim) is added
- “Roaming Data” is then turned ON for the SECONDARY line.
- “Roaming Data” is then turned OFF for the PRIMARY line (ie Canadian SIM/line).
- “Phone Number” is assigned to SECONDARY.
- “Primary Voice Line” is set to SECONDARY.
- “Cellular Data” is set to SECONDARY.
- “Automatic Network Selection” is set to OFF.
- “Allow Cellular Data Switching” is set to OFF.
- The line for PRIMARY is then turned off all together
I verified these settings multiple times to verify that they were set up correctly, as they were set up incorrectly during a trip to Nevada in November which resulted in EasyRoam charges. I even had my mom text and call my phone number to verify that I was not receiving texts or calls to the number.
When I arrived back in Canada, on January 2, 2024, I turned my Primary Line back on in the Billy Bishop Toronto City Airport (YTZ) at approximately 3:14 PM, which is when I messaged my partner that I landed. Upon turning my primary line’s data on, I received multiple text messages that would have been sent while my Primary Line was turned off.
Despite all of that, I still got charged for EasyRoam on various days I was there. I would like to dispute the charges below (December 25-January 2), as every single setting that would allow for this to happen was turned off.