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And I get a bill for $2.94 under the rules of the Wireless Code, you can cancel your contract and return your phone if you’re not happy with it. And you can do this at no cost, within 15 days of your purchase, if you haven’t used more than half of the monthly data specified in your plan.

So just a quick check, did you exceed 30 mins of calling, 50 text messages, or 50MB of data before cancelling? As you're liable to pay any usage beyond that. You agree to it when you sign up for koodo. More can be found in the link below.

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone

 

Made one call, one text message and very little data as the connection was SO SLOW it was

unuseable I had the phone active for 20 minuets tops! There no way a came close to ANY of your categories. 
 

Can you check that bill to confirm the amounts you used? It doesn’t take much to use 50MB of data.

Hi ​@grado2003, we checked and the charge is valid as the usage went over the threshold mentioned above. This is related specifically to data usage, with almost 750 MBs used. You can also check the usage in your Self Serve account as you will have access for up to 90 days after the cancellation date. 

Hi ​@grado2003, we checked and the charge is valid as the usage went over the threshold mentioned above. This is related specifically to data usage, with almost 750 MBs used. You can also check the usage in your Self Serve account as you will have access for up to 90 days after the cancellation date. 

Yup my mistake thanks to all that helped out!

 

Merry Christmas!!

 

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