So..I know what the issue is and the way it’s setup there is no way to update my credit card info to reactivate my account because...well...my account is deactivated.
My account is set to auto payment but...I can’t make a payment.
I got a new credit card but the name in my profile is diferent than what is on my new card hence authorization is denied and I can not update my profile to match my card.
The only difference is that I added the first letter of my middle name to the card.
How can I change my profile to match what is on my card so i can make a payment?
And why is this so difficult?
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Hi there
Changing or modifying the Account owner’s name can be done only with an agent, this is for security purposes. We could not find an account through the method of log in used here.
As you mentioned that the account is deactivated, it is best to schedule a call-back through our Koodo Assist in order to speak with our Financial team to make the payment and resume the services. An alternative contact number can be used for the callback.
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