Hello - I posted here in May after wasting countless hours and having the worst customer service experience of my life about my Black Friday promo that was never correctly applied despite numerous promises from customer service. Unfortunately the thread has now been deleted but finally after many months Chris from Koodo looked into it from these forums and fixed the issue in May.
Now I receive my Sept 1 bill and the loyalty credit that was added of $17.70 has magically disappeared! This was supposed to be replacement for the black friday promo due to all the issues and honouring it on a lower rate plan. This is all well documented on my account. Hopefully someone with Koodo can look into this as the phone agents are absolutely useless. This is the resolution that Chris from Koodo posted to my now deleted topic:
“@frustratedninla - I see what happened! When you spoke with the rep back in April, they manually applied an $80 credit to account for the months you weren’t receiving it. As a result, they needed to remove the last 4 credits but in doing so they accidentally removed the 4 upcoming credits. I went in and applied a manual credit for this month and rearranged the credit so that you will receive it for the following 19 months. You should see your updated balance within Self Serve :)”
Screenshots of before and after are posted. My final total after taxes should be $42.15/month until October 2024. Thank yo to anyone who can help with this!