Koodo Community
Solved

Billing issue

  • 23 September 2022
  • 4 replies
  • 43 views

Even though I have an unlimited Canada plan my last bill showed airtime charges.  Why is this?

icon

Best answer by Mayumi 23 September 2022, 18:14

View original

4 replies

Userlevel 7
Badge +4

Did you check page 3 etc on your invoice to see details on the charge?

Userlevel 7
Badge +4

Did you change your plan recently?

The number you got charged was Canadian number or International/US number?

i checked- I had call forwarding on.  $0.60 every time a call was forwarded.

Userlevel 7
Badge +4

i checked- I had call forwarding on.  $0.60 every time a call was forwarded.

They have an Add-on for “ call forward “

If you use it often, then you should consider to add it.

https://www.koodomobile.com/en/help/call-forwarding?search_api_views_article_search_fulltext=Call%20forward
 

 

Reply