Hi, I had extra charges for hardware upgrade fee, connection fee , Activation fee (even after being with koodo for 2 years), Long distance charges even with LD perk activated added on my bill for the device order that I had placed and cancelled over same phone call with Koodo rep. I schedule callback and talk on call for more then 3 hours for them to understand what happen and remove some charge and saying some are pending to be removed. Koodo rep did not understand I am not calling to remove charges made by me mistakenly but the error Koodo made on my bill. I want to know how can koodo redress my time, stress and headache I endure due to the error made by koodo and launch an offical complain.
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