I got charged for international roaming calls that i never received. I just received 1 international call while i was in roaming. That too i was not notified about automatic activation of international roaming on my number. I thought my number will go off automatically instead international roaming activated without any consent. Kudoo doesn't have any customer care to talk to about this issue. I want this extra charges to be removed from my bill and get a credit.
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So you were roaming, never answered any calls, made any calls, sent any texts, and you had both your data and data roaming turned off the whole time?
Yes i never dialled any calls and data was always off. I answered only one call and received 1 otp message thats it.
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And just to be clear, you were charged for more than the one call, or were you only charged for that one call?
Yes i was charged for more than one call.
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Thank you. I’ll flag a rep to take a look at this for you.
Thanks,In how much time they will take to call me
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Hi
Upon reviewing your account, we can see that the charges were incurred due to data usage in roaming, for 4 days and a call + data usage for 1 day
Since there was very low usage for 3 of the 5 days, we have been able to reverse the charges for those 3, please check your self serve for details
Please check the article here
to find more about how to avoid unwanted charges when roaming
All of the 5 days i have not used any data , in my usage section it shows zero usage of data for all 5 days.
All of the 5 days i have not used any data , in my usage section it shows zero usage of data for all 5 days.
Are you looking at your data usage in self serve?
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