Koodo Community
Question

bal pp ?

  • 1 December 2021
  • 1 reply
  • 30 views

I recently changed my phone, my wasn't completely paid so I payed the rest of the cost (about 300$). Then I paid the 1000$ dollars for the new phone and I'm suppose to keep paying 10$/month for the balance.

 

This month Koodo charged me 600$ for (balpp - exchange). I don't have a single clue why I need to pay this amount, and  I can't find a single info on what's (ballpp - exchange)


1 reply

Badge +4

I think ‘bal pp - exchange’ may have something to do with the remaining Tab balance and/or Tab bonus from your previous exchanged phone. 

Can you provide a screenshot of your bill where balpp-exchange is shown? Do not include any personal information as this is a public forum.    

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