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Question

Activation fees charged even after porting out during trial peirod?

  • 13 January 2022
  • 1 reply
  • 14 views

Hi,

After I ported in to Koodo, I got a winback offer from Virgin. I took on the winback offer and ported out of koodo after 5 days since I knew that there is a trial period of 15 days.

Today I received the bill from koodo and they have charged me $50 activation fees and prorata charges for 5 days. I wanted to check with you guys if I can contest the activation fees with Koodo given the fact that I ported out of Koodo within the trial period?


1 reply

Userlevel 7
Badge +4

Honestly the activation fee is a bit of a grey area. Were you below the reasons le usage limits? 

https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone

 

 

https://crtc.gc.ca/eng/phone/mobile/period.htm

 

 

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