Koodo Community

Accidentally charged roaming

  • 10 July 2024
  • 4 replies

How do I dispute the $14 roaming change I incurred while driving near the US border? (Still in Canada). Thank you.

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4 replies

Userlevel 7
Badge +4

Hi there,

if a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network. 🙂👍

Userlevel 7
Badge +4

Let me flag a rep for you 

Userlevel 7
Badge +4

Hi @Madeleine_9826502 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

For more info about how to prevent accidental roaming charges, please check out this article shared by @Oliver C above

Thank you, much appreciated.