I was on holidays recently and see a $42.00 charge on my account. I was near the border for several days, Cornwall, Brockville, Gananoque, Kingston but not in the US. Can these charges be removed?
Has your bill with these charges already been generated?
yes, they appeared on the bill I got a couple of days ago
I’ll flag a rep for you
Userlevel 7
+4
Hi
Upon reviewing the details we found that the charges were triggered due to accidental data roaming, therefore we have been able to remove them.
Here you can find more about how to avoid unwanted roaming charges when living or traveling near the border
Thank you for your help!
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