Koodo Community

accidental roaming charges but didn't leave the country

  • 14 September 2023
  • 5 replies

I was on holidays recently and see a $42.00 charge on my account.  I was near the border for several days, Cornwall, Brockville, Gananoque, Kingston but not in the US.  Can these charges be removed?

5 replies

Userlevel 7
Badge +4

Has your bill with these charges already been generated? 

yes, they appeared on the bill I got a couple of days ago

Userlevel 7
Badge +4

I’ll flag a rep for you

Userlevel 7
Badge +4

Hi @Cheller 

Upon reviewing the details we found that the charges were triggered due to  accidental data roaming, therefore we have been able to remove them.

Here you can find more about how to avoid unwanted roaming charges when living or traveling near the border 


Thank you for your help!