Feedback
zero balance | Koodo Community
Koodo Community
Question

zero balance

  • 10 September 2021
  • 2 replies
  • 36 views

Im paying $$$ on the tab each month when my tab balance is zero? why?? :rolling_eyes:

 

 


2 replies

Userlevel 7
Badge +4

Im paying $$$ on the tab each month when my tab balance is zero? why?? :rolling_eyes:

Did you recently upgrade your phone? Have you made any changes to your plan while on a Tab? If so, that may trigger the system to charge you the remaining Tab balance and Tab Bonus balance.

In order for us to better help you, could you provide us with a screenshot of your bill? Make sure to remove any personal details, as this is a public forum. 

Userlevel 7
Badge +4

@qulusiqo Pls log in with your Koodo account here and we can take a look at your account try to help answer your question.

Reply