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wrong bill


okay, my name is liam and i live in bc, and i am on the 50$ per month plan, plus 5$ a month for the phone.but apparently my bill is 60 bucks a month before taxes, and before the five bucks and im under my 500mb of data. what is this!?

16 replies

Userlevel 6
Are you per chance on Tab Medium? It has a monthly contribution of 5$ to help pay off your Tab faster.
Userlevel 6
John Burke wrote:

Are you per chance on Tab Medium? It has a monthly contribution of 5$ to help pay off your Tab fa...

He said he is paying $5 for the phone, so i'm sure that's tab medium.
Userlevel 6
Sounds like you are on canada wide data $50. If you want to post a screen shot of your bill without your personals we can help further but at this point I would be just guessing the extra comes from some other feature or extra usage somewhere.
Userlevel 5
Could also be proration. You always pay a month in advance for your service. If this is your first bill there will also be a partial month of charges on the bill as well (From your activation date until your billing date). For a bill to jump from 50-60 you would have activated about 6 days before your billing date.

Userlevel 5
It appears to be your first bill so it's likely proration. Log into your account on a computer to see if it looks similar to this (you need to see your PDF bill not a summary which the app does not provide). Here is how it looked on my first bill.

It can't be proration because I got the phone on august 16. The bill is for august 16 to September 15 I'm pretty sure
Oh ok thanks
Userlevel 5
I assume proration was the case?
Jorden wrote:

I assume proration was the case?

Yeah I think so
Userlevel 1
Why was this listed as solved when it wasn't definitely solved yet?
Userlevel 6
Humberto Giambrone wrote:

Why was this listed as solved when it wasn't definitely solved yet?

99% it's guaranteed to proration. So, indeed it was solved. 🙂
Userlevel 4
It seems like it IS proration if you got the phone on the 16th. What does it tell you the BILL DATE is? (not the due date which seems to be September 16th}

So proration, right?
Liam Clovis wrote:

So proration, right?

Yes

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