My account was hacked over a month ago. Some with someone, they said they reversed and fixed everything. 2 weeks later, had no access to the account again. Customer service rep treated me like I was the one hacking the account, even called my husband to verify I was who I said I was, then gave me no information and just said that a team was working on it and that they would contact me shortly. Here we are another 2 weeks later, haven't heard from anyone. I called yesterday and someone reset the account again. Now I have a bill telling me to pay off my tabs, with excess charges on them from what I can only assume is the person who hacked it a month ago. The customer service rep I spoke with today told me there's nothing they can do about it, that I just need to pay it. Said I can change providers if I want, but I have to pay it by September to "keep your credit rating". Rudest and lowest helpful rep I have ever spoken to. Shopping for a new provider now as I can't even get through on the phone to escalate the problem to a manager without waiting on hold for an hour.