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Why was I not alerted when I went over my minutes?

  • 10 January 2021
  • 2 replies
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As a ten year customer of Koodo I was dismayed to see a $42 Airtime charge on my bill. 


I was not alerted via text or email or call when I went over my minutes 2 days before the new cycle.

I have been a loyal customer of Koodo, and this was surprising as notification for data overages are touted by the company but not for calls? 

 

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Best answer by Robert T 10 January 2021, 20:38

Yes, that’s how it works. No company alerts their customers for going over their minutes. You will have to contact Koodo on FB at www.m.me/Koodo if you want to get it credited, but I doubt they will. 

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Userlevel 7
Badge +4

You can also add an Unlimited Anytime Minutes add-on for an additional $2/mo to prevent future overage charge. Just text "MOREMIN" to 7780 and they will give you instructions 

Userlevel 7
Badge +4

Yes, that’s how it works. No company alerts their customers for going over their minutes. You will have to contact Koodo on FB at www.m.me/Koodo if you want to get it credited, but I doubt they will.