As a ten year customer of Koodo I was dismayed to see a $42 Airtime charge on my bill.
I was not alerted via text or email or call when I went over my minutes 2 days before the new cycle.
I have been a loyal customer of Koodo, and this was surprising as notification for data overages are touted by the company but not for calls?
Best answer by Robert T
Yes, that’s how it works. No company alerts their customers for going over their minutes. You will have to contact Koodo on FB at www.m.me/Koodo if you want to get it credited, but I doubt they will.
