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Why my 36$ monthly recurring charge becomes 48.88$ per month?


CAN Data 200MB 200min $40 (Nov 14 to Dec 13) 40.00 CAN Data 200MB 200min $40 (Nov 09 to Nov 13) 6.67 Monthly Plans $ 46.67 Other Charges and Credits $ -4.67 Other Fees $ 0.50 Taxes GST/HST 6.38 Total Taxes $ 6.38, I don't know why, what is the" CAN Data 200MB 200min $40 (Nov 09 to Nov 13) 6.67?" I thought the plan was 40 dollars, I take 10% off every month, It should be 36$ as the seller told me. Why are the extra fee coming from. I checked , everything was in the limit. Why?

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Userlevel 7
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Did you just open an account with Koodo on November 9th??
Robert wrote:

Did you just open an account with Koodo on November 9th??

Yes, I did.It is a new account.
Robert wrote:

Did you just open an account with Koodo on November 9th??

Does it matter?
Userlevel 7
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Yes it totally does. Since every billing cycle is 30 days and it starts the same day for everyone, you needed to pay for the day you've been using the phone from the 9th of Nov to the 13th. This means exactly 5 days on a 30 day normal billing cycle. Therefore, you needed to pay 5/30 of your initial plan + the following month (because you always pay a month in advance) 5/30*40$ = 6.67$ This is the process of pro-ratio. Was I clear enough?
Userlevel 7
also here is a vid of how your first bill works, although robert pretty much covered everything, the vid is just for clarity. Here is the vid for the first bill http://www.youtube.com/watch?v=XlXFWWepQ20
So today is 22nd,that must be 40*14/30=18.67,so 36+18.67=54.67$???What should I do?How can I pay that can avoid this happen?
Userlevel 7
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Jacqueline wrote:

So today is 22nd,that must be 40*14/30=18.67,so 36+18.67=54.67$???What should I do?How can I pay ...

No, no! Basically, when you first joined Koodo you piad for 1month + 5 days. From now on, you will be paying for 1 month only! In other words 36+tx!
Userlevel 7
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This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the next month.( billing cycle is determined by the system). You will receive your next bill around December 16th to 18th.(3 to 5 days after the end of the billing cycle) This video also help to understand about the first bill. https://www.youtube.com/watch?v=XlXFWWepQ20
Userlevel 7
Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

I already posted that vid 😞
Userlevel 7
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Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

Oh, sorry . When I clicked your link it went to how to pay your bill... That's why I put this one
Userlevel 7
Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

oh lol that was before i edited it because i posted the wrong link at the beginning by accident. lol
Userlevel 7
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Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

And here is the link to the Koodo page which includes a PDF that explains it as well as the video http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
Userlevel 2
Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

This happens with every 1st month bill from a service provider. It's proration. It's normal.
Mayumi wrote:

This proration is only one time thing 🙂 Your billing cycle is 14th of the month to 13th of the ...

Thank you very much. I see.
Userlevel 7
Do reps ever explain this in store? Its like clockwork these days...
Userlevel 1
They explain at Geargian Mall kiosk in Barrie ON 🙂
Userlevel 6
The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines, and they try to activate as many as they can, so you can guess where they're shaving time off from. I can't recall any salesperson even once mentioning proration to anybody, whatever carrier they signed up for. Their reps keep saying "it's all explained on the first bill how billing works" and send them on their way. Then again, I've seen seniors come into FutureShop with their bill in hand and try to pay it there because "it's where they got it". 😛
Userlevel 2
Some random Mobile Master wrote:

The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines,...

This is why I don't trust sales reps, period. They are in it for commission, nothing more. With the exception of Jonathon, I cannot think of a single sales rep that actually does their job properly.
Userlevel 6
Some random Mobile Master wrote:

The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines,...

Yup, Jonathan is a rep who cares. Then again, maybe things are done differently at Mobile Shop than at FutureShop, I wouldn't know since there is no Mobile Shop where I am. One thing is for sure though, many sales reps are in and out of the business in less than 6 months, so it shows their level of knowledge/commitment/passion/you-name-it.
Userlevel 1
Some random Mobile Master wrote:

The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines,...

You have to like/enjoy what you do, to do it well and in your industry, one mustbe a people person, to pprovide the high level of service that you provide in this forum....:-)
Userlevel 7
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Some random Mobile Master wrote:

The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines,...

Trust me not all mobile shops are like Jonathan. I have been to a few here in Edmonton and it's the inconsistent answers just drive me crazy. Maybe I should apply for a pt job at Future Shop 😉
Userlevel 6
Some random Mobile Master wrote:

The ones at FutureShop in Sherbrooke are notoriously bad for that. They usually have huge lines,...

Stephen: Most of us here on this forum (except for Jonathan) don't work in the cellphone business. We're regular users, just like you, with a strong penchant for technology and geekiness in general 😛 And as for my personal case, I work in a field that couldn't be farther from the cellphone biz 😃 (hint: I usually come home smelling like a drum full of cutting fluids...)
Userlevel 7
I have forgotten to explain proration a few times because the customer rushed me or needs to go or there are people waiting and it puts me in a tough spot because I want to spend time with the customer explaining their bill and a basic tutorial on the phone, if needed, but its not always possible...
Userlevel 6
Jonathan I wrote:

I have forgotten to explain proration a few times because the customer rushed me or needs to go o...

In those cases Jonathan, the lack of explanation comes from the customer itself rushing things, not from yourself wanting to do an half-assed job. I'm sure if the same customer came back to your kiosk and then asked those questions, you'd answer without hesitation. The reps we're ashamed of are those who activate, activate, activate and then punch out and go home. When I happen to be at FutureShop, I'm almost tempted to go see the confused people once they leave the booth and explain to them myself.... but then again, that'd be 1) none of my business 2) lookin' weird, lol
Jonathan I wrote:

I have forgotten to explain proration a few times because the customer rushed me or needs to go o...

So, all I do now is to pre-authorize my debit payment( I saw the video, it is a easy way for me), right? Will the payment reach Koodo once I pay or do I need to wait? There is a 25.00 administration charge if I cannot pay it on time. After I pre-authorize my debit payment, Will the Koodo company take the money every month automatically? or I still need to pay by myself every month?

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