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Why Long Distance charges on a Canada-Wide Talk+Text plan?


I am on the "Canada-Wide Talk + Text 35 Dbl" plan. There are supposed to be "no long distance or roaming charges anywhere in Canada – period". Yet, on my bill, there are long distance charges for a call from Toronto to Hamilton. Did Koodo make a mistake?

8 replies

Userlevel 4
Are they charged under the Long Distance category of the call details?
Userlevel 7
Badge +4
Also, did you switch plans this month? I've seen billing errors happen when switching from a canada wide plan to a different canada wide plan.
C Tyler: Yes, they were listed under Long Distance category, and they were included in the total. Timo: I didn't switch plans, but I did change my phone number.
Userlevel 7
Badge +4
System error then. Call customer service, get them to check the details and they should be able to reverse the charges.
Timo - thanks. What's the number for Customer Service? I don't see it on the web site or on my bill.
never mind, I found it . Sorry
I called Customer Service, and they reversed the charge. Thanks Timo and Tyler
Userlevel 4
Richard Whitehouse wrote:

I called Customer Service, and they reversed the charge. Thanks Timo and Tyler

You're welcome. Glad you got it all figured out and thank you for the update 🙂

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