First problem: I have 2 numbers that were activated in April. My billing date is the 17th of each month so in deciding to cancel one of the 2 numbers, I called ahead of time to cancel on the 15th of the month. An email confirmation was sent. Today I reviewed my pending charges and see that there is still a charge to the cancelled number. Koodo is super sneaky in hidden charges and this is unacceptable. Please explain what is going on.
Second problem: I have my cellular data turned off - Why am I being charged for it when I have not used it?
Many problems with Koodos and this is a company with practices that is greasy in so many ways. Looking forward to a response before cancelling the remaining number with you guys.