Koodo Community

Community

Solved

Why is my tab added twice on my last bill?try getting answers, and Kodoo wants 10 dallors to speak to someone to solve a 12 dollar problem,


Why is my tab added twice on my last Bill? And try getting answers, and Kodoo wants 10 dallors to speak to someone to solve a12 dollar problem,

5 replies

Badge +4
Rather than call, where you might be in for a long wait to speak to a rep, send Koodo a private message via Facebook or a direct message via Twitter. If you prefer to call, ignore the $10 voice prompts and politely explain to the rep the problem. Errors on billing statements cannot be corrected by you, therefore there is no charge for the call. 

https://www.facebook.com/Koodo

https://twitter.com/koodo
Userlevel 7
Badge +4
Could you post a screenshot of your bill where you see this double charge. Just leave out any personal information.

Userlevel 7
Badge +4
Did you just upgrade your phone to a new one? If so it could be a final charge on the old phone / tab and the beginning charge on the new phone / tab
Userlevel 7
Badge +4
@ Clayton, there was a phone number change during your upgrade and back again. I believe you are aware of the reason, based on the notes on your account. This changed likely triggered another tab charge although all it means that you have less to pay back on your phone now. You can see it if you log into your account and look at your tab transactions. 

Reply