As most of you have discovered, Koodo no longer wants to deal with their customers. Good luck trying to contact someone to explain a bill to you. Nowadays they can't even be bothered emailing the bill to you, they just text you an amount and expect you to blindly pay it. I speculate they have fired most of their staff and just have Bots. Pretty sad for a large company when you can see they expect your problems to be solved by other customers in the so-called "community". Really?
Once my phone plan is paid off I will be moving to a better managed company.