Koodo Community

Community

Solved

Why do I not have a bill this month?


My last payment made was on June 15, But as of today the self serve site says that my next bill is not due for another 25 days and my current balance is $0.00. I'm just worried that if I don't pay my bill it may affect my credit, and since my monthly bill varies from month-to-month, I don't know exactly how much to pay for the previous month. Also, I don't want my phone to be cut-off. Has this ever happened to anyone before? Cheers, Joe.

3 replies

Userlevel 7
Your ebill may still be generating, I would give it a few more days until I actually worry. When is your billing date?
Userlevel 7
Badge +4
Ahmad wrote:

Your ebill may still be generating, I would give it a few more days until I actually worry. When ...

If the next bill says due in 25 days, I'd guess it's today or yesterday.
Userlevel 2
Hey Joseph, just to clear things up a bit, your bill due date is 5 days before the end of your billing cycle. When your billing cycle ends, your bill is ready for viewing 5 days after the end of the billing cycle. You can review a past bill to confirm what your billing cycle is. ________________________ If you see a good answer, give it a star.

Reply