Koodo Community



Why can't I get my refund?

Koodo has owed me money for more that 120 days. I want my refund,

4 replies

Userlevel 7
Badge +4
You will have to give Koodo customer service a call and if your owned a credit they will mail you a cheque for the balance owing to you. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
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Userlevel 3
That's right Chris! Give us a call and we'll be more than happy to send you the cheque. However, note that it might take up to 6 weeks before you receive the cheque by the mail. Have a great weekend!
i have a refund, it's been 10weeks already. haven't received it. tried calling the number can't get through. i don't have a koodo phone since i switched company. is there any way to connect with koodo customer service using another phone company...
Userlevel 3
Hello Norman! You can reach us by dialing 1-866-995-6636 (press 0 multiple times). Enjoy your weekend!