I have been trying to get in contact with a rep to discuss my phone bill and it is simply impossible. Despite being a loyal customer for many years, I am exploring other options and am really frustrated at the terrible customer service Koodo is providing. The online robot is useless. I believe I have been overcharged and I am also requesting Koodo have some sympathy for individuals going over their airtime minutes or data during this unprecedented health crisis that has people out of a job and at home where their phones are sometimes the only thing that connects them to the world. Can I please speak to an actual human about my bill?