I am so frustrated. My boyfriend is away and so it costs us between 1.30 (phone card) and 1.85 (collect call) per call. My calls keep getting dropped after not even 10 minutes so we end up paying much more than we can afford. It's very upsetting and I don't know why it is happening. I am in my home and some calls are fine while others drop while I am sitting in the same spot. Is there a way i can get these calls refunded? Help!