Dear Koodo Mobile,
I signed up with you in August and even though I had some bumps with you I am very pleased at the way those bumps were overcome. I like you so much that I do not miss my previous provider at all. Thanks for your cooperation.
However, I am wondering two things:
-I have tried to pay my account before getting a bill using the Self-Serve option online but the system won't allow it. Yet, it is allowed when I get a callback from an agent. Explaining this to me would be greatly appreciated.
-Why are payment cards issued outside of Canada not accepted for even one-time payments? Letting me know would be greatly appreciated. Thanks.
Best answer by Helen Koodo
I am really happy to read such a positive feedback from you! Thank you!
In order to avoid any unpleasant situations, a customer can pay any amount up to 20% above the bill total. That means the maximum overpayment that can be made is 20%, and not more than that.
If a customer has a positive balance and decides to cancel, we need to proceed with a refund, make sure we have the right address, the right amount and so on. Is even more difficult if the customer moved to another country or if we have too many accounts like this. In the end, we are trying to do the best for all of us. :)
Regarding the payments, just like Timo said, we are trying as much as we can to prevent frauds and in this situation you can make payments using an international credit card only after it was registered with Koodo.
I hope that I was able to clarify everything for you.
All the best,