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Why am I getting charged 1 min for every single incoming call I DO NOT answer???!!


6 replies

Userlevel 6
Could you post a screenshot of your bill that outlines your calling charges?
Userlevel 6
are the people who are calling you hanging up after your voicemail picks up.  I've heard that airtime starts counting at that point.
Userlevel 6
Hey Charmaine! We do not bill you for calls that you don't answer. To clarify, airtime is not deducted then the call goes to voicemail. As Mitchell mentioned, a screenshot can help us to figure out what is happening (make sure to block all personal information such as the phone numbers). Keep us posted!
how do i block voice mail while in usa
Userlevel 7
Badge +4
Mary-ann Pedro wrote:

how do i block voice mail while in usa

Block calling your voicemail or block people from leaving voicemail?
Either way there isn't a way you can do this. You could change your voicemail greeting to state that you are in the usa?
Userlevel 7
Badge +4
Mary-ann Pedro wrote:

how do i block voice mail while in usa

You would turn off call forwarding when unanswered/busy/unavailable in the phone app settings.  This would need to be done when in Canada and connected to the Koodo network

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