I receive paper bills so that I will be reminded to make the payment. I ALWAYS pay the bill as soon as it comes. I just opened my September bill and apparently I didn't get a bill for August either. My partner didn't get his online bill either. With komodo knowing it's been a problem I find it a bit patronizing That it says "Did you forget your payment?" I also find it disgusting that they also charged me interest/late fees when they knew they were having problems. I paid the double bill because unlike my partner I don't have time to sit on the phone and demand the late fee be removed out of principle. To any koodo rep reading this just know if it happens again we are switching companies. This was not one or two people. And if you collected 2$ from every customer in interest you just unethically made yourself tens of thousands of dollars. That's exactly why we left Rogers.