Koodo Community

Community

Solved

Where to pay unbilled chrages?


Hi, I accidentally went over my minutes and i have to pay the fees or my service will be cut. I called koodo but the guy was confusing and i just wanted to know if i have to the minimum payment with my phone bill ( $39/mo + $48 fee) to the same account or if they have to be paid to separate accounts?

2 replies

Userlevel 7
Badge +4
Considering that you only have 1 account with Koodo, they need to be paid on the same account. But I'm not sure I understand your question at 100%. Maybe try reformulating it?
Userlevel 7
If you're on the SLP (spending limit program), you just need to ensure your unbilled charges don't reach $200 or else you'll be cut off. You can always make a payment to the account and this will give you a bigger buffer until you get cut off.

Reply