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Where can I find the 9 digit account number


To bank with ATB I need a nine digit account number. The number on my koodo bill is 8 digits and does not work. Do you know where I can find the 9 digit number?

19 replies

Userlevel 6
Put a 0 in front. I think that would help.
Tried that, doesn't work.
Userlevel 6
Owen Bunce wrote:

Tried that, doesn't work.

Ok, try it on the end. I know someone asked that before here and that's what worked. A zero in front or after. Let us know. What bank is ATB?
Owen Bunce wrote:

Tried that, doesn't work.

Doesn't work either. It's Tue Alberta treasury branch.
Userlevel 6
Owen Bunce wrote:

Tried that, doesn't work.

Yeah, you will have to ask ATB cause koodo's account number is 8 digits only.
Owen Bunce wrote:

Tried that, doesn't work.

I did call them and they said to ask koodo for the 9 digit number.
Owen Bunce wrote:

Tried that, doesn't work.

I went to a koodo booth and they printed me a bill with my 37 digit account number. That doesn't work either.
Userlevel 6
Owen Bunce wrote:

Tried that, doesn't work.

Yeah, that's not your account number. It's on the first page of your bill.
Owen Bunce wrote:

Tried that, doesn't work.

Any other ideas of where this number is?
Userlevel 6
Owen Bunce wrote:

Tried that, doesn't work.

What do you mean? Other than on your bill? It's on the papers as well that you signed when you started with koodo.
Owen Bunce wrote:

Tried that, doesn't work.

I was told (literally a minute ago by Atb) that I have yo call Koodo and request the Nine digit number so that I can use my atb account.
Owen Bunce wrote:

Tried that, doesn't work.

Think I can find a number to call though? NO!
Userlevel 5
Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Social Media). Don't forget to pass security from your Self Serve account. We will give you the 9-digit account number of your actual account number. We've got a magical BAN convertor 🙂. Thanks ________________________ If you see a good answer, give it a star.
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

This leads me to a page that doesnt exsit: https://www.koodomobile.com/sso/UI/Logout?goto=https://secure.koodomobile.com/account/ContactUs.portal?id=2LcJV0cTC7rWQGRNZb2D55k8msfWblFD1v3dpRhpldJgmGYFQB6T!-508158493!1429478515667
Userlevel 5
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

If the previous link doesn't work , please try those steps 🙂 : 1) Go on the Koodo Mobile website (Home page) 2) Click on "Contact us" (bottom of the page) 3) Then "Email us" 4) And finally "Send an email" (bottom of the page) Do not forget to log into your Self Serve 🙂.
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

That leads me to the link you sent me, which works fine, but after going through the options of, monthly costomer, socail media, koodo community, and login into self serve I get to the link I posted which is a page that cannot be found. Emailing you doesn't work with these options. Should I be trying something other options or is there another way to email koodo.
Userlevel 5
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

Hey Owen! Please give us a call by dialing *611 from your Koodo phone. A rep will be able to access the "BAN convertor" for you 🙂. Thanks and sorry for the trouble 🙂.
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

I have seen that koodo charges a ridiculous amount for some services by phone. Will they charge me for this?
Userlevel 7
Badge +4
Nabil wrote:

Hey Owen, Could you please send us an email from this link: http://koo.do/11eMLdy (choose Soc...

They don't charge you for this. Because you can't access/obtain 9-digit account number through self serve.

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