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when you say financial instutution, whom are you refering too?

when you say instituion, whom are you refering too. from where I sit, it has to come from Koodoo because I over paid by a huge amount the bill was paid July 31st

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Margery, form what I can see it looks like you paid through your bank (a financial institution). From what I'm told, the quickest way to get the overpayment back is through them, stating what I shared in the previous thread. We can most definitely go through the reversal process on our end as well, but it may take a few weeks to get it all sorted. Whereas it typically takes approx. 5 business days through the bank, from our past experience.