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When will I be charged for pre-authorized payment exactly?

  • 25 June 2020
  • 2 replies
  • 61 views

Hello!  My recent bill date is Jun 10 and due date is Jul 6.  I set up the pre-authorized payment last month on May 26.  On my bill, it says I will be charged automatically 15 days after the bill date (Jun 25 or 26 ?) but I haven’t been charged today till now. Is that normal?  Thanks for help!

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Best answer by Helen Koodo 25 June 2020, 23:26

Hello Bowen,

 

Payments should be withdrawn from the credit card 10 days before the actual due date that it was assigned to you by the system. There will be at least 3 attempts before the due date. This will either prevent late payment fees incurred to our customers and give them time to solve any possible issues with the bank.

 

All the best,

Helen

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Userlevel 7
Badge +4

Yes.  Give it until monday for it to show on self serve.

Userlevel 4

Hello Bowen,

 

Payments should be withdrawn from the credit card 10 days before the actual due date that it was assigned to you by the system. There will be at least 3 attempts before the due date. This will either prevent late payment fees incurred to our customers and give them time to solve any possible issues with the bank.

 

All the best,

Helen

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