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When am I suppose to get my bill ?

C
Hi !
My bill cycle is supposed to be reset on the 27th of each month which is today for November. I saw on self-serve that my data has been reset and everything but my new bill does not appear. Is that normal ? 
Cathy

14 replies

David AKU
Userlevel 7
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It is usually posted to the billing site 3 - 5 days after the end of your cycle.
AKU - Another Koodo User
J
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

I was thinking I get my bill sms today nothing yet.
Guess it'll come soon, waiting to pay off my tab the bill cycle reset today but no sms
I see you say  3 - 5 days after the end of your cycle so I will wait 3 to 5 days to get the tab done with 
Mats
Badge +4
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

Request to pay the tab before your bill comes. If you wait for your bill to arrive, then request to pay your tab, your tab balance will be put on your next bill.
J
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

Yes I did it last month it'll be  put on thes bill when i get the sms in 3 - 5 days form now
B
Userlevel 7
Badge +4
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

@J Doyle You received your SMS notification in April on the 13th. May should be the same and that is the one that you will have the TAB amount on. 
J
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

yup sounds great .
My wife is looking for a new phone i been trying to get her to go with koodo now for
a few days 🙂
Mats
Badge +4
David wrote:

It is usually posted to the billing site 3 - 5 days after the end of your cycle.

Only a few days lol??  Good deals to be had right now with plans and ordering a phone. Throw in the referral credits and its even better. Although they just dropped back down to $25 instead of $50.

For future reference, even if you have a tab you can still order a phone. When going through the order process it will ask you to pay your tab. You agree to it and your new phone order will go through.
B
Userlevel 7
Badge +4
@ Cathy you will get an SMS or email with a notification when your bill is ready.
C
My bill now appears in self serve but I haven't received any email nor text message. Also, I have pre authorized payment and I looked at my account, it hasn't been debited yet. Is it normal ? I really don't want to end up with late fees. Thanks
David AKU
Userlevel 7
Badge +4
Cathy Sealing wrote:

My bill now appears in self serve but I haven't received any email nor text message. Also, I hav...

If I recall, IF this is your first bill you may have to pay it manually, and automatic debits will occur from then on. Also I believe Automatic Debits occur about 15 days before your bill has to be paid, so you can check back in a week or so, and see if the transaction has occurred, and still have 10 days to make any adjustments.

There are 21 days  between the end of your billing period and your due date, so there's lots of time to see what happens.

AKU - Another Koodo User
C
Cathy Sealing wrote:

My bill now appears in self serve but I haven't received any email nor text message. Also, I hav...

When you say my first bill, does this mean my first bill ever on this plan or my first bill after setting the pre authorized payments ?
David AKU
Userlevel 7
Badge +4
Cathy Sealing wrote:

My bill now appears in self serve but I haven't received any email nor text message. Also, I hav...

first bill after setting the pre authorized payments.
AKU - Another Koodo User
B
Userlevel 7
Badge +4
Cathy Sealing wrote:

My bill now appears in self serve but I haven't received any email nor text message. Also, I hav...

Looking at your account you should have received 2 bills already.
C
It's not my first bill, it's my second one... But thanks yeah I'm gonna wait a bit, hope it goes back to normal.

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