Koodo Community



what's up with this bill?

I have a 39.00 plan with nothing past due. I have just received a bill for 79.00 with no explanation. I have gone over my data, message, air time and nothing is over. What should I do?

2 replies

Userlevel 7
Badge +4
Hello Rosemary. Make sure to read this : http://community.koodomobile.com/koodo/topics/billing_changes-vsou1 If you don't understand and it's your first bill read this : http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill If still, you don't understand, come back here with your e-bill (a print screen of it) with the personal information crossed out so we can assist you better.
Userlevel 7
Page 3 is a breakdown of your bill... 79 does sound kind of high even for proration, though. I would call Koodo when they're open if you can't understand your bill.